1. Information We Collect

We may collect personal information that you voluntarily provide when submitting a consultation request or communicating with us through our website. This information may include your name, email address, phone number, tattoo ideas, placement details, consultation notes, and any reference images you upload as part of your request. In addition, we may automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general usage behavior. This technical information helps us maintain website functionality and improve user experience.

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2. How We Use Information 

We use the information we collect to review consultation requests, schedule appointments, communicate consultation updates, send appointment reminders, provide service-related notifications, and send promotional messages where you have provided consent. We may also use this information to improve website performance, maintain business records, enforce our policies, and comply with applicable legal obligations.

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3. SMS Messaging Privacy

If you provide your phone number and affirmatively opt in to receive SMS communications from Ironwood Tattoo Collective, we may send text messages related to consultation updates, appointment confirmations, reminders, service notifications, and promotional messages where separate marketing consent has been provided. Message frequency may vary depending on your interaction with our services, and message and data rates may apply depending on your mobile carrier.

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You may opt out of receiving SMS messages at any time by replying STOP, and you may reply HELP if you require assistance. Your SMS consent is not shared with third parties or affiliates for marketing purposes. We may use trusted service providers, such as customer relationship management platforms or messaging delivery systems, to send communications on our behalf, and these providers process information only as necessary to perform services for us.

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4. SMS Data Privacy and Third-Party Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5. Email Communications

If you provide your email address and opt in to receive communications from us, we may send emails related to consultation updates, appointment confirmations, service notifications, and promotional announcements. You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email where available or by contacting us directly.

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6. Sharing of Information

Ironwood Tattoo Collective does not sell or rent your personal information to third parties. We may share information only with trusted service providers who assist us with website hosting, customer relationship management systems, scheduling platforms, messaging delivery services, and analytics tools. These providers are authorized to process information only as necessary to provide services on our behalf and are not permitted to use your information for their own marketing purposes.

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7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance, analyze traffic, remember user preferences, and enhance the overall browsing experience. You may adjust your browser settings to disable cookies if you prefer; however, some features of the website may not function properly if cookies are disabled.

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8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information submitted through our website. These safeguards include secure hosting environments, encrypted HTTPS connections, restricted internal access to submitted information, and secure storage of consultation submissions. While we take commercially reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

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9. Data Retention

We retain personal information only for as long as reasonably necessary to manage consultation requests, schedule appointments, maintain studio records, provide services, and comply with applicable legal obligations.

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10. Your Rights and Choices

You have the right to opt out of SMS communications at any time by replying STOP, and you may unsubscribe from promotional email communications using the unsubscribe mechanism provided in those messages or by contacting us directly. You may also request updates to your information or request deletion of information you have submitted through our website by contacting us using the contact details provided below.

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11. Third-Party Services

Our website may contain links to third-party platforms such as scheduling providers, mapping services, or social media platforms. These services operate independently and have their own privacy policies, and Ironwood Tattoo Collective is not responsible for the privacy practices or content of those third-party services.

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12. Children’s Privacy

Our website and services are not intended for individuals under the age of thirteen, and we do not knowingly collect personal information from children under thirteen years of age. Tattoo services provided by Ironwood Tattoo Collective are available only to individuals who are eighteen years of age or older.

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13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will become effective when the revised Privacy Policy is posted on our website with a new effective date. Continued use of our website after updates are posted constitutes acceptance of those changes.

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14. Contact Information

If you have any questions about this Privacy Policy or would like to request access to, correction of, or deletion of your information, you may contact:

Ironwood Tattoo Collective
ironwoodtattoocollective@gmail.com